/* ============================================================
   SUPPORT.CSS — 고객센터 페이지
   ============================================================ */

html,
body {
  overflow-x: hidden;
  max-width: 100%;
}

/* ── Hero ── */
.support-hero {
  background: linear-gradient(135deg, var(--color-primary) 0%, #3d4f6b 100%);
  color: #fff;
  padding: var(--space-12) 0 var(--space-10);
}
.support-hero .breadcrumb {
  color: rgba(255, 255, 255, 0.7);
  margin-bottom: var(--space-4);
}
.support-hero .breadcrumb a {
  color: rgba(255, 255, 255, 0.7);
}
.support-hero .breadcrumb a:hover {
  color: #fff;
}
.support-hero .breadcrumb-sep {
  color: rgba(255, 255, 255, 0.4);
}
.support-hero h1 {
  font-size: var(--text-4xl);
  font-weight: var(--font-bold);
  color: #fff;
  margin-bottom: var(--space-3);
}
.support-hero p {
  font-size: var(--text-lg);
  color: rgba(255, 255, 255, 0.8);
  margin-bottom: var(--space-8);
}

/* 빠른 연락처 */
.support-contacts {
  display: flex;
  gap: var(--space-4);
  flex-wrap: wrap;
}
.support-contact-card {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.2);
  border-radius: var(--radius-lg);
  padding: var(--space-4) var(--space-5);
  color: #fff;
  text-decoration: none;
  transition: background var(--transition-fast);
  flex: 1 1 200px;
  min-width: 0;
}
.support-contact-card:hover {
  background: rgba(255, 255, 255, 0.2);
}
.support-contact-label {
  font-size: var(--text-xs);
  color: rgba(255, 255, 255, 0.7);
}
.support-contact-value {
  font-size: var(--text-base);
  font-weight: var(--font-semibold);
  color: #fff;
}

/* ── 탭 바 ── */
.support-tabs-bar {
  background: var(--color-white);
  border-bottom: 1px solid var(--color-border);
  position: sticky;
  top: var(--header-height);
  z-index: var(--z-dropdown);
}
.support-tabs {
  display: flex;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}
.support-tabs::-webkit-scrollbar {
  display: none;
}
.support-tab {
  display: inline-flex;
  align-items: center;
  padding: 0 var(--space-6);
  height: 48px;
  font-size: var(--text-sm);
  font-weight: var(--font-medium);
  color: var(--color-muted);
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  white-space: nowrap;
  transition:
    color var(--transition-fast),
    border-color var(--transition-fast);
}
.support-tab:hover {
  color: var(--color-text);
}
.support-tab.is-active {
  color: var(--color-primary);
  border-bottom-color: var(--color-primary);
  font-weight: var(--font-semibold);
}

/* ── 메인 ── */
.support-main {
  padding: var(--space-10) 0 var(--space-20);
  overflow-x: hidden;
}
.support-section-title {
  font-size: var(--text-2xl);
  font-weight: var(--font-bold);
  margin-bottom: var(--space-6);
  color: var(--color-text);
}

/* ── FAQ ── */
.faq-category-tabs {
  display: flex;
  gap: var(--space-2);
  flex-wrap: wrap;
  margin-bottom: var(--space-6);
}
.faq-cat-btn {
  padding: 0.4rem 1rem;
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-full);
  font-size: var(--text-sm);
  font-weight: var(--font-medium);
  background: transparent;
  color: var(--color-muted);
  cursor: pointer;
  transition: all var(--transition-fast);
}
.faq-cat-btn:hover {
  border-color: var(--color-primary);
  color: var(--color-primary);
}
.faq-cat-btn.is-active {
  background: var(--color-primary);
  border-color: var(--color-primary);
  color: #fff;
}

.faq-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

/* ── 공지사항 / 상세 ── */
.notice-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}
.notice-item {
  width: 100%;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-5);
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  text-align: left;
  cursor: pointer;
  transition:
    border-color var(--transition-fast),
    background var(--transition-fast);
}
.notice-item:hover {
  border-color: var(--color-primary);
  background: var(--color-bg-alt);
}
.notice-item-title {
  font-size: var(--text-sm);
  font-weight: var(--font-semibold);
  color: var(--color-text);
}
.notice-item-date {
  flex-shrink: 0;
  font-size: var(--text-xs);
  color: var(--color-muted);
}
.support-detail-view {
  max-width: 760px;
}
.support-back-btn {
  margin-bottom: var(--space-5);
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--color-primary);
  font-size: var(--text-sm);
  font-weight: var(--font-semibold);
  cursor: pointer;
}
.support-detail-date {
  margin-bottom: var(--space-2);
  font-size: var(--text-xs);
  color: var(--color-muted);
}
.support-detail-title {
  margin-bottom: var(--space-5);
  font-size: var(--text-2xl);
  font-weight: var(--font-bold);
  color: var(--color-text);
}
.notice-detail,
.event-detail {
  padding: var(--space-8);
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  line-height: 1.8;
  color: var(--color-text);
}
.notice-detail p,
.event-detail p {
  margin-bottom: var(--space-3);
  font-size: var(--text-sm);
}
.support-detail-list {
  padding-left: var(--space-5);
  margin-top: var(--space-4);
  font-size: var(--text-sm);
}
.support-detail-list li {
  margin-bottom: var(--space-2);
}
.faq-item {
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  overflow: hidden;
  transition: border-color var(--transition-fast);
}
.faq-item.is-open {
  border-color: var(--color-secondary);
}
.faq-question {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  width: 100%;
  padding: var(--space-5) var(--space-5);
  background: var(--color-white);
  border: none;
  text-align: left;
  cursor: pointer;
  font-size: var(--text-sm);
  font-weight: var(--font-medium);
  color: var(--color-text);
  transition: background var(--transition-fast);
}
.faq-question:hover {
  background: var(--color-bg-alt);
}
.faq-q-icon {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--color-primary);
  color: #fff;
  font-size: var(--text-xs);
  font-weight: var(--font-bold);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.faq-chevron {
  margin-left: auto;
  flex-shrink: 0;
  transition: transform var(--transition-fast);
}
.faq-item.is-open .faq-chevron {
  transform: rotate(180deg);
}

.faq-answer {
  display: flex;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  background: var(--color-bg);
  border-top: 1px solid var(--color-border);
  align-items: flex-start;
}
.faq-answer[hidden] {
  display: none;
}
.faq-a-icon {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--color-secondary);
  color: var(--color-primary);
  font-size: var(--text-xs);
  font-weight: var(--font-bold);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}
.faq-answer p {
  font-size: var(--text-sm);
  color: var(--color-muted);
  line-height: 1.7;
  margin: 0 0 var(--space-2);
}
.faq-answer p:last-child {
  margin-bottom: 0;
}

/* ── 1:1 상담 ── */
.inquiry-layout {
  display: grid;
  grid-template-columns: 1fr 300px;
  gap: var(--space-10);
  align-items: flex-start;
}
.inquiry-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
  margin-top: var(--space-4);
}
.inquiry-info {
  background: var(--color-primary-light);
  border-radius: var(--radius-lg);
  padding: var(--space-6);
  margin-top: 3.5rem;
}
.inquiry-info h3 {
  font-size: var(--text-base);
  font-weight: var(--font-semibold);
  margin-bottom: var(--space-4);
  color: var(--color-text);
}
.inquiry-info ul {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}
.inquiry-info li {
  font-size: var(--text-sm);
  color: var(--color-muted);
}
.inquiry-info a {
  color: var(--color-primary);
  font-weight: var(--font-semibold);
}

/* ── 이벤트 ── */
.event-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-5);
}
.event-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  overflow: hidden;
  position: relative;
  transition:
    box-shadow var(--transition-base),
    transform var(--transition-base);
}
.event-card:hover {
  box-shadow: var(--shadow-md);
  transform: translateY(-2px);
}
.event-card--ended {
  opacity: 0.65;
}
.event-card-badge {
  position: absolute;
  top: var(--space-3);
  left: var(--space-3);
  padding: 0.2rem 0.65rem;
  border-radius: var(--radius-full);
  font-size: var(--text-xs);
  font-weight: var(--font-bold);
  background: var(--color-success);
  color: #fff;
  z-index: 1;
}
.event-badge--ended {
  background: var(--color-muted);
}
.event-card-img {
  height: 160px;
}
.event-card-img--point {
  background: linear-gradient(135deg, #d9f2e6, #fff3d6);
}
.event-card-img--review {
  background: linear-gradient(135deg, #dfeeff, #f4e4ff);
}
.event-card-img--signup {
  background: linear-gradient(135deg, #ffe4df, #e7f5ff);
}
.event-card-body {
  padding: var(--space-5);
}
.event-card-period {
  font-size: var(--text-xs);
  color: var(--color-muted);
  margin-bottom: var(--space-2);
}
.event-card-title {
  font-size: var(--text-base);
  font-weight: var(--font-semibold);
  margin-bottom: var(--space-2);
}
.event-card-desc {
  font-size: var(--text-sm);
  color: var(--color-muted);
  margin-bottom: var(--space-4);
  line-height: 1.6;
}

/* ── 이용후기 ── */
.review-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-5);
}
.review-card {
  background: var(--color-white);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-5);
}
.review-card-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: var(--space-3);
}
.review-card-meta {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.review-stars {
  color: #f5a623;
  font-size: 1rem;
  letter-spacing: 2px;
}
.review-product {
  font-size: var(--text-xs);
  color: var(--color-secondary);
  font-weight: var(--font-semibold);
}
.review-date {
  font-size: var(--text-xs);
  color: var(--color-muted);
}
.review-card-image {
  width: 100%;
  aspect-ratio: 16/9;
  overflow: hidden;
  border-radius: var(--radius-md);
  margin-bottom: var(--space-3);
}
.review-card-image img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}
.review-content {
  font-size: var(--text-sm);
  color: var(--color-muted);
  line-height: 1.7;
  margin-bottom: var(--space-3);
}
.review-author {
  font-size: var(--text-xs);
  color: var(--color-muted);
  font-weight: var(--font-semibold);
}

/* ── 반응형 ── */
@media (max-width: 1023px) {
  .event-grid,
  .review-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .inquiry-layout {
    grid-template-columns: 1fr;
  }
  .inquiry-info {
    margin-top: 0;
  }
  /* 모바일: 내비바 숨겨져 헤더 높이 = 유틸바(~27px) + 메인헤더(68px) */
  .support-tabs-bar {
    top: 96px;
  }
}
@media (max-width: 767px) {
  .support-contacts {
    flex-direction: column;
    align-items: flex-start;
  }
  .support-contact-card {
    min-width: unset;
    max-width: 360px;
    width: 100%;
    flex: none;
  }
}
@media (max-width: 479px) {
  .event-grid,
  .review-grid {
    grid-template-columns: 1fr;
  }
  .support-hero h1 {
    font-size: var(--text-3xl);
  }
  /* 유틸바도 숨겨져 헤더 높이 = 메인헤더(68px)만 */
  .support-tabs-bar {
    top: 55px;
  }
}

/* ── 이용약관 / 개인정보처리방침 ── */
.terms-box {
  background: #f7f7f8;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--space-8);
  line-height: 1.9;
  color: var(--color-text);
  font-size: var(--text-sm);
}
.terms-box h3 {
  font-size: var(--text-base);
  font-weight: var(--font-bold);
  margin-top: var(--space-6);
  margin-bottom: var(--space-2);
  color: var(--color-text);
}
.terms-box h3:first-child {
  margin-top: 0;
}
.terms-box p {
  margin-bottom: var(--space-3);
  color: var(--color-text-light, #555);
}
.terms-box ul {
  padding-left: var(--space-6);
  margin-bottom: var(--space-3);
}
.terms-box ul li {
  margin-bottom: var(--space-1);
  color: var(--color-text-light, #555);
}
.terms-updated {
  margin-top: var(--space-8) !important;
  font-size: var(--text-xs) !important;
  color: var(--color-muted) !important;
  border-top: 1px solid var(--color-border);
  padding-top: var(--space-4);
}

/* ── 재작업 문의 탭 ── */
.rework-guide-text {
  box-sizing: border-box;
  width: 100%;
  font-size: var(--text-sm);
  color: var(--color-muted);
  margin-bottom: var(--space-6);
  padding: var(--space-3) var(--space-4);
  background: var(--color-bg-alt);
  border-left: 3px solid var(--color-warning);
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

.rework-layout {
  display: grid;
  grid-template-columns: 1fr 280px;
  gap: var(--space-8);
  align-items: start;
}

.rework-section-label {
  font-size: var(--text-sm);
  font-weight: var(--font-semibold);
  color: var(--color-text);
  margin-bottom: var(--space-3);
}

.rework-order-select {
  margin-bottom: var(--space-6);
}

.rework-order-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}

.rework-order-item {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-3) var(--space-4);
  border: 1.5px solid var(--color-border);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition:
    border-color var(--transition-fast),
    background var(--transition-fast);
}
.rework-order-item:has(input:checked) {
  border-color: var(--color-primary);
  background: var(--color-primary-light);
}
.rework-order-item:not(.is-disabled):hover {
  border-color: var(--color-primary);
}
.rework-order-item.is-disabled {
  opacity: 0.5;
  cursor: not-allowed;
  background: var(--color-bg-alt);
}
.rework-order-item input[type="radio"] {
  flex-shrink: 0;
  accent-color: var(--color-primary);
}

.rework-order-body {
  display: flex;
  flex: 1;
  align-items: center;
  gap: var(--space-3);
  flex-wrap: wrap;
}
.rework-order-name {
  font-size: var(--text-sm);
  font-weight: var(--font-medium);
  color: var(--color-text);
  flex: 1;
  word-break: break-all;
}
.rework-order-date {
  font-size: var(--text-xs);
  color: var(--color-muted);
}
.rework-order-status {
  font-size: var(--text-xs);
  font-weight: var(--font-semibold);
  padding: 2px 8px;
  border-radius: var(--radius-full);
}
.rework-status--available {
  background: #e6f7ee;
  color: var(--color-success);
}
.rework-status--unavailable {
  background: var(--color-bg-alt);
  color: var(--color-muted);
}

.rework-photo-upload {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-3);
  margin-top: var(--space-2);
  max-width: 100%;
  overflow: hidden;
}
.rework-photo-add {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: var(--space-1);
  width: 80px;
  height: 80px;
  border: 1.5px dashed var(--color-border-dark);
  border-radius: var(--radius-md);
  cursor: pointer;
  font-size: var(--text-xs);
  color: var(--color-muted);
  transition:
    border-color var(--transition-fast),
    color var(--transition-fast);
}
.rework-photo-add:hover {
  border-color: var(--color-primary);
  color: var(--color-primary);
}
.rework-photo-hint {
  font-size: var(--text-xs);
  color: var(--color-muted);
  font-weight: var(--font-normal);
  margin-left: var(--space-2);
}

.rework-photo-list {
  list-style: none;
  margin: var(--space-2) 0 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--space-1);
}
.rework-photo-item {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-3);
  background: var(--color-bg-alt);
  border-radius: var(--radius-md);
  font-size: var(--text-sm);
}
.rework-photo-item-name {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: var(--color-text);
}
.rework-photo-item-remove {
  flex-shrink: 0;
  background: none;
  border: none;
  cursor: pointer;
  color: var(--color-muted);
  font-size: 1.1rem;
  line-height: 1;
  padding: 2px 4px;
  border-radius: var(--radius-sm);
  transition: color var(--transition-fast);
}
.rework-photo-item-remove:hover {
  color: #e53e3e;
}

@media (max-width: 1023px) {
  #tab-rework,
  #panel-rework {
    overflow-x: hidden;
    max-width: 100%;
  }
  #tab-rework *,
  #panel-rework * {
    min-width: 0;
  }
  .rework-layout {
    grid-template-columns: minmax(0, 1fr);
    max-width: 100%;
    overflow-x: hidden;
  }
  .rework-layout > * {
    min-width: 0;
    max-width: 100%;
    overflow-x: hidden;
    margin-bottom: var(--space-6);
  }
  .rework-layout > *:last-child {
    margin-bottom: 0;
  }
  #tab-rework input:not([type="radio"]):not([type="file"]),
  #tab-rework textarea,
  #tab-rework select,
  #panel-rework input:not([type="radio"]):not([type="file"]),
  #panel-rework textarea,
  #panel-rework select {
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
  }
  .rework-order-item,
  .rework-order-body {
    width: 100%;
    max-width: 100%;
  }
  .rework-order-name {
    overflow-wrap: anywhere;
    word-break: keep-all;
  }
  .rework-photo-upload {
    width: 100%;
  }
}

/* ── 재작업 접수 완료 모달 ── */
.rework-confirm-modal {
  display: none;
  position: fixed;
  inset: 0;
  z-index: var(--z-modal);
  align-items: center;
  justify-content: center;
}
.rework-confirm-modal.is-open {
  display: flex;
}
.rework-confirm-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
}
.rework-confirm-box {
  position: relative;
  background: var(--color-white);
  border-radius: var(--radius-xl);
  padding: var(--space-10) var(--space-8);
  max-width: 400px;
  width: 90%;
  text-align: center;
  z-index: 1;
  animation: reworkModalIn 0.25s ease;
}
@keyframes reworkModalIn {
  from { opacity: 0; transform: scale(0.95) translateY(-8px); }
  to   { opacity: 1; transform: none; }
}
.rework-confirm-icon {
  width: 64px;
  height: 64px;
  background: rgba(76, 175, 130, 0.12);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-5);
  color: var(--color-success);
}
.rework-confirm-icon svg {
  width: 32px;
  height: 32px;
}
.rework-confirm-box h2 {
  font-size: var(--text-xl);
  margin-bottom: var(--space-3);
}
.rework-confirm-box p {
  font-size: var(--text-sm);
  color: var(--color-muted);
  margin-bottom: var(--space-6);
  line-height: 1.7;
}
.rework-confirm-box .btn {
  min-width: 120px;
}